Refund policy

Return & Refund Policy

At PjaPrime, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days from the date you receive your order. To be eligible for a return, the item must meet the following conditions:

• The product must be unused and in the same condition as received.
• The item must be in its original packaging.
• The product must include all original tags, accessories, and manuals.

Note: Items that do not meet these conditions may not be eligible for a return.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. To process your request quickly, please provide:

• Clear photos/videos of the damaged product.
• Photos of the shipping label and packaging.
• Your Order Number.

After verification, we will either send a replacement at no cost or issue a full refund.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved: Your refund will be processed immediately.
• Credit: The amount will be automatically applied to your original method of payment.
• Timeline: It usually takes 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer.

4. Return Shipping Costs

• Customers are responsible for paying the return shipping costs unless the item received is damaged, defective, or incorrect.
• Original shipping costs are non-refundable.

5. Contact Us

If you have any questions about your return or need assistance, our support team is ready to help.

• Email: support@pjaprime.com
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• Response Time: We aim to respond to all inquiries within 24–48 hours.