Shipping Policy

Thank you for shopping at PjaPrime. We are committed to delivering your order as quickly, safely, and efficiently as possible. Please review our shipping policy below for details regarding order processing and delivery.

1. Shipping Rates & Delivery Estimates

• Free Shipping: We proudly offer FREE Standard Shipping on all orders with no minimum purchase required.
• Estimated Delivery Time: Most orders are delivered within 7–15 business days, depending on your location (USA, Canada, Australia).

Please note: Delivery times are estimates and may vary due to high demand, customs processing, or carrier delays beyond our control.

2. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• If there is a significant delay in the shipment of your order due to high volume, we will contact you via email.

3. Shipment Confirmation & Order Tracking

• Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number(s).
• The tracking information usually becomes active within 24–48 hours.
• You can track your order directly through the link provided in the confirmation email.

4. Customs, Duties, and Taxes

PjaPrime is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Lost or Damaged Packages

If your order arrives damaged or defective, please contact us immediately to resolve the issue. To help us process your request quickly, please provide:

• Photos of the damaged product.
• Photos of the shipping label and packaging.
• Your Order Number.

6. Contact Information

If you have any questions about your order or shipping status, our support team is ready to help.

• Business Name: PjaPrime
• Email: support@pjaprime.com
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• Response Time: 24–48 Hours